Terms of service

By placing an order you confirm your acceptance of the terms below as governing the contract with the company to the exclusion of all other terms. If you do not agree with the terms, please do not place an order.

 

Basis Of Sale

PPE Direct ('the Company') sells to its customer ('the Customer') who purchases the goods in accordance with any order of the Customer that is accepted by the Company, subject to these conditions which shall govern the contract to the exclusion of any other terms and conditions.

No variation to these conditions shall be binding unless agreed in writing between the authorised representatives of the Customer and the Company.

Any typographical, clerical or other error or omission in any sales literature, price list, invoice, wbe page or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

The Company reserves the right without notice to the Customer to make any changes in the specification of the Goods which are required to conform with any statutory or EC requirement which do not materially affect their quality or performance.

The Customer shall be responsible for ensuring accuracy of any order. No order that has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and on terms that the customer shall indemnify the Company in full against all loss and costs incurred by the Company as a result of cancellation.

Website Orders Only: When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us, when we send you an invoice. We have included this term to protect us in case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure the price is acceptable. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

 

Pricing and Payment

The price of the goods shall be the price that is current at the time the order is accepted by the Company (i.e. upon process of the order on the Company's system). The company reserves the right to alter prices from time to time without prior notification.

The price is exclusive of any value added tax (unless otherwise stated in writing) which the customer shall be additionally liable to pay the Company.

 

Delivery

All delivery dates are for guidance only and the Company will not be held to any delivery date indicated.

The Company will make delivery of the Goods where the Customer has paid for delivery, or the order value exceeds the current free delivery threshold. The method of delivery shall be at the Company's sole discretion. Any special delivery requirements shall be charged to the Customer.

Any unloading of the Goods at the delivery address the customer has requested will be the responsibility of the Customer. It is the responsibility of the Customer to ensure that there is someone at the delivery address to sign for the Goods if so required.

Where the Goods are delivered by instalments, each delivery shall constitute a separate invoice.

 

Risk and Property

Risk of damage to or loss of the Goods shall pass to the Customer at time of delivery, or if the Customer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods from which point the Company shall bear no further responsibility for damage or deterioration of the goods.

The Company has 'Retention of Title' claim on the Goods until they have been paid for in full.

Until such time as the title in the Goods passes to the Customer, the Customer shall hold the Goods as the Company's fiduciary agent and bailee, and shall keep the Good separate from those of the Customer and third parties and properly stored, protected and insured and identified as the Company's property. Until such time as the title in the Goods passes to the Customer, the Company shall be entitled at any time to require the Customer to deliver up the Goods to the Company and, if the Customer fails to do so forthwith, to enter upon any premises of the Company or any third party where the Goods are stored and repossess the Goods.

The Customer shall not be entitled to pledge or in any way of security for any indebtedness any of the Goods which remain the property of the Company, but if the Customer does so all moneys owing by the Customer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.

 

Limitation of Liability

No guarantee, warranty, condition or representation on the part of the Company is given or implied nor is to be taken to have been given or implied by these conditions or from anything said or written in the negotiations between the parties or their representatives prior to the contract and except where the Goods are sold to a person dealing as a consumer (within the meaning of Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Where the Goods are sold under a consumer transaction (as defined by the Consumer Transaction (Restrictions on Statements) order 1976), all warranties, conditions or other items implied by statute or common law are excluded to the fullest extent permitted by law.

It is the responsibility of the Customer to arrange inspection of the Goods immediately on delivery and prior to signature of a delivery receipt. Shortages, incorrect or damaged goods must be notified by telephone within 24 hours of delivery and confirmed in writing within 3 days of receipt. Non-delivery must be reported in writing within 3 days of receipt of invoice/statement. Claims made outside these limits will not be accepted. It is the responsibility of the Customer (at its own expense) to return any relevant Goods to the Company's premises if requested to do so by the Company to allow inspection thereof the Company. For the purposes of this clause time shall be of the essence.

Where any valid claim in respect of any of the Goods which is based on non delivery, any shortfall in quantity or a defect in the quality or condition of the Goods is notified to the Company in accordance with these conditions, the Company shall (in the case of non delivery) supply the Goods, (in the case of shortfall) supply additional Goods to make up the shortfall or (in any other case) shall be entitled to replace or repair the Goods (or the part in question) free of charge, or at the Company's sole discretion, refund the customer the price of the Goods (or a proportionate part of the price) but the company shall have no further liability to the Customer.

Notwithstanding any of the foregoing provisions of this clause, if the Goods delivered to the Customer shall have been mistreated, damaged or soiled whilst in the possession of the Customer the Customer shall be deemed to have accepted such Goods as being in all respects in accordance with the contract, and no returns will be accepted.

Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer by reason of any representations, or any implied warranty, condition, or other term, or any duty at common law, or under the express terms of the contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of Goods or their use of resale by the Customer except as expressly provided in these conditions.

The Company shall not be liable to the Customer or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control including (without limitation): Act of God, accident, war or threat, sabotage, insurrection, civil disturbance, measures of any kind on the part of any governmental, parliamentary or local authority, import or export relations or embargoes, strikes, lock-outs, or other industrial actions or trade disputes, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery or otherwise if beyond control of the Company.

In any event and without prejudice to the above, the Company's entire liability to the Customer under the terms of this contract shall be limited to the price paid or to be paid by the Customer for the relevant Goods or the proceeds of insurance received by the Company in respect of such liability (whichever is greater).

 

Website Usernames and Passwords

It is the responsibility of the customer to keep their online password confidential and secure.

Any orders placed using the online username and password of the customer will be deemed to have been placed by the customer and they will be liable without recourse for any costs incurred, invoices raised and any losses suffered by the company.

Customers must immediately notify the company if they feel there has been a compromise of the security of their data.

 

VAT Invoices

In the event you require a VAT invoice, please contact us by email: info@ppedirect.co.uk where we will action your request within 3 working days.