Shipping policy

All PPE Direct deliveries are handled by APC and the consignment number for your shipment is stated on your emailed delivery note. All our deliveries require signature at delivery. It is the responsibility of the Customer to ensure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection. The carrier will attempt to deliver items a maximum of twice. PPE Direct will not be responsible for extra delivery charges that arise as a result of failed deliveries. Charges for extra delivery attempts or changes of delivery address will be payable by the customer. There is a £12 charge to the customer for consignments that are returned to PPE Direct due to a failed delivery.

Delivery Charges

• Carriage - Orders received before 14:00pm are usually despatched the next day using APC. Orders over £100 are carriage paid.
• Orders less than £100 are subject to a small order charge of £7.50.
• Offshore islands and some northern parts of Scotland are subject to a delivery charge of £25.
• For Ireland, Scilly Isles and Isles of Man a delivery charge of £25 applies.
• The Channel Isles are subject to a delivery charge of £50.
• All pricing on the website excludes VAT.

Delivery Schedule

Where items are out of stock (you will be advised this at the time of the order) we will deliver your order when the order is complete. We will normally send your order to you in 2 working days. In any event you will be updated if lead times are to be exceeded. In all cases we endeavour to despatch your order within 28 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will send your back order on to the original delivery address free of extra charges.